Payment Terms

General Payment and Billing Terms

Welcome to Emilia Lane! These General Payment and Billing Terms explain how we handle payments, orders, and billing information for our main markets served, including Europe, the United States, and Canada. By placing an order on our site, you agree to these terms.

1. Accepted Payment Methods

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • JCB
  • MasterCard
  • Visa

2. Billing Information

  • Accuracy: You agree to provide accurate, complete, and up-to-date billing information.
  • Updating Information: You must update your email address, billing address, and payment method if they change.
  • Billing Address: The billing address provided must match the information associated with your payment method when required by the payment provider.

3. Order Confirmation and Billing

  • Confirmation: After your order, you will receive a confirmation email summarizing the purchased items, the amount paid, the delivery address, and the main details of your order.
  • Billing: A detailed invoice or order receipt may be available upon request by contacting our customer service at info@emilia-lane.com.

4. Payment Processing

  • Authorization: By submitting your payment information, you authorize us to charge the total amount indicated at the time of the order.
  • Security: Payments are secure and processed through reliable and certified payment service providers. We do not store your full credit card information directly.
  • Transaction Failure: In case of payment failure, your order may not be confirmed. We may ask you to verify or update your payment information.

5. Payment Disputes and Claims

  • Dispute Resolution: For any questions regarding your payment, invoice, or order, please contact our customer service at info@emilia-lane.com so we can assist you.
  • Bank Chargebacks: In case of payment disputes or bank chargebacks, we will review the situation with the available information related to the order, payment, and delivery.

6. GDPR Compliance

In accordance with the General Data Protection Regulation (GDPR), we handle your billing information securely and confidentially.

Your personal data is used only to process your order, manage payment, ensure billing, prevent fraud, and comply with our legal obligations. You have the right to access, modify, or request the deletion of your personal data, subject to legal retention requirements, by contacting us at info@emilia-lane.com.

7. Currency and Billing

All transactions made on https://emilia-lane.com are processed in the currency available at the time of payment, according to your location, the delivery country, your market settings, and the currency selected during the order.

Supported currencies may include the euro (€), British pound (£), US dollar ($), Canadian dollar (CA$), Swiss franc (CHF), Danish krone (DKK), and Norwegian krone (NOK), depending on the delivery country and options available at the time of payment.

Our main markets served include Europe (France, United Kingdom, Italy, Spain, Belgium, Netherlands, Germany, Switzerland, Denmark, Norway), the United States, and Canada. Transactions are subject to applicable consumer protection laws and regulations in the relevant delivery country.

8. Contact and Support

Customer Service Hours (Paris time):

Monday to Friday: 08:00 - 18:00
Saturday and Sunday: 10:00 - 16:00

Customer service responds within 24 hours on business days.